State Farm® Insurance Agent Matt Gardner

"Thank you, Justin-lee, for sharing your experience! I'm happy to know that you and your wife appreciate the personal touch and consistency we strive to provide. It's wonderful to hear that our team has been genuine and knowledgeable in assisting you with your insurance needs. We're here for any other questions or assistance you might need!"

"Thank you, Carollera, for your kind words! I'm glad to know that our patience and expertise made a positive impact on your experience. If you have any questions or need further assistance, feel free to reach out. We're here to help!"

"Thank you, Kojo, for your fantastic feedback! I'm happy to know you appreciated our customer service. If you have any questions or need assistance in the future, feel free to reach out. We're here to help!"

"Thank you, Robin, for sharing your experience! I'm delighted to hear that Angela provided such excellent service during your phone review. Her ability to clearly explain policies and review your information is truly valuable. We're grateful to have her as part of our team. If you have any more questions or need further assistance, feel free to reach out anytime!"

"Thank you, Tarsilla, for sharing your experience! I'm glad Bryan was able to assist you and answer all your questions. If you have any more inquiries or need further assistance, feel free to reach out to our office anytime. We're here to help!"

"Thank you, Cindy! I'm happy to hear that Laurie was able to assist you promptly and provide the reassurance you needed. We're here to help, so feel free to reach out to our office anytime you have questions or need further assistance. Welcome to our community!"

"Thank you, Kahlil, for your fantastic review! I'm happy to know you find our team knowledgeable and dependable. It's wonderful to hear that your experience with State Farm has been so positive. If you ever need assistance or have any questions, feel free to reach out. We're here to help!"

"Thank you, Bonnie, for your wonderful review! I'm happy to know that our team was respectful, helpful, and responsive during your experience. If you ever have any questions or need assistance, please feel free to reach out. We're here to help!"

"Thank you, David! I'm so happy to hear that Andrea provided you with such excellent service."

"Thank you, Lucas, for the fantastic review! I'm delighted to hear that Angela provided you with such kind and knowledgeable service for all of your insurance needs. Your recommendation means a lot to us. If you ever have more questions or need assistance, feel free to reach out!"

"Shane, I apologize for your frustration with the process of switching your business insurance over to our office to save over $2,000 annually. Once applications for new policies are submitted through our office they go to our corporate underwriting department for review. In the process of underwriting new policies it is common that additional questions arise before the policies are issued and mailed to you. If the questions from our underwriting department are not responded to in a timely manner then adverse action or cancellation of policies may take place. I am sorry that the underwriting questions were more than anticipated. You will receive any refunds owed from the cancellations of your policies. Update (I have provided the same response under your wife Melanie's review as this is the same situation): "Management in my office reached out to your household on 2/12/25 to address your concerns and see if there was anything else that we could help you with after seeing your husbands 1* review. Our office did not receive a call back from your household." "It is protocol in our office to respond to all emails within 24 hours. If there is an instance when we do not there is typically an away message on the office representatives email directing any customer to call the office for service at 410-838-1010 if they are out of the office or unavailable for any reason. I do not see any notes in my system showing that any phone calls were placed to the office to address your situation. I apologize for the lack of communication pertaining to this situation as Bryan has been out of the office taking care of emergency personal family matters. Although we do have 14 other licensed insurance professionals in our offices to take care of your needs if you give us a call at 410-838-1010." Melanie called into the office yesterday and FR-19's were processed accordingly. The office management team also reached out after the situation was taken care of to see if we could address any additional questions or concerns and our office did not receive a call back. "

"Melanie, I have copied the same response from your husbands review as this is the same situation. "Shane, I apologize for your frustration with the process of switching your business insurance over to our office to save over $2,000 annually. Once applications for new policies are submitted through our office they go to our corporate underwriting department for review. In the process of underwriting new policies it is common that additional questions arise before the policies are issued and mailed to you. If the questions from our underwriting department are not responded to in a timely manner then adverse action or cancellation of policies may take place. I am sorry that the underwriting questions were more than anticipated. You will receive any refunds owed from the cancellations of your policies." I did not see any negative notes in our system with regard to your home and auto insurance account besides saving you money on your policies when you switched over to our office in October 2024. Management in my office reached out to your household on 2/12/25 to address your concerns and see if there was anything else that we could help you with after seeing your husbands 1* review. Our office did not receive a call back from your household. It is protocol in our office to respond to all emails within 24 hours. If there is an instance when we do not there is typically an away message on the office representatives email directing any customer to call the office for service at 410-838-1010 if they are out of the office or unavailable for any reason. I do not see any notes in my system showing that any phone calls were placed to the office to address your situation. I apologize for the lack of communication pertaining to this situation as Bryan has been out of the office taking care of emergency personal family matters. Although we do have 14 other licensed insurance professionals in our offices to take care of your needs if you give us a call at 410-838-1010. Update: Melanie called into the office yesterday and FR-19's were processed accordingly. The office management team also reached out after the situation was taken care of to see if we could address any additional questions or concerns and our office did not receive a call back."

"Thank you for your wonderful feedback! I'm delighted to hear that Angela was able to guide you through your insurance options with such clarity. It's fantastic to know you felt well-informed throughout the process. Our team is here to assist you anytime, so don't hesitate to reach out for any other insurance needs or questions."

"Thank you, Antoine, for your fantastic feedback! I'm so happy to hear that your experience was excellent and that our representative made such a positive impact. We're here to help with any future needs or questions you might have. Feel free to reach out anytime!"

"Thank you, Kim! I'm happy to know that Julie provided you with professional and honest service. It's great to hear she was able to assist with your questions. If you need further assistance, feel free to reach out to our office anytime!"

"Thank you, Jorge! I'm glad you appreciated the quick response and straightforward feedback. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"

"Thank you, Anna, for sharing your positive experience! I'm glad to know that Julie's professionalism and efficiency made a great impression. If you have any questions or need further assistance, feel free to reach out anytime."

"We thank you for your feedback and appreciate you!"

"Thank you, Andrea, for sharing your experience! I'm happy to know that we could assist you with your policy questions. Your kind words about our professionalism and patience mean a lot. If you have any more questions or need further assistance, feel free to reach out anytime!"

"Thank you, Kenneth, for your fantastic feedback! I'm glad to hear that Julie provided you with such excellent and professional service. Your recommendation means a lot to us. If you have any further questions or need assistance, feel free to reach out anytime."

"Kathleen, thank you for the awesome review! I'm happy to hear that Jack was able to assist you with patience and dedication. We truly value his commitment to customer satisfaction. If you have any more questions or need further assistance, feel free to reach out to our office anytime."

"Your review made our day, and we're eager to provide you with another exceptional experience. See you again soon!"

"Thank you, Rozel, for your wonderful feedback! I'm happy to know that you had a great experience with our office and that we could assist you with your insurance questions. It's fantastic to hear that you found the discounts beneficial. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"

"Thank you, Frederick! I'm delighted to hear that Angela was able to assist you so effectively. It's wonderful to know that our Bel Air is helping you save a significant amount. If you have any more questions, feel free to reach out to our office. We're here to help!"

"We're so happy to hear about your positive experience with Julie! Her dedication to resolving issues and finding great rates truly makes a difference. We're grateful to have her on our team."